SOFTWARE SUPPORT ANALYST

What makes Gartner Consulting a GREAT fit for you? A career at Gartner Consulting will be unlike any other you have experienced.
Not only are we passionate about technology and its applications, but we are also committed to attracting the most creative, talented, and self-driven people to take our well-regarded Consulting function to a whole new level.
When you join Gartner, you will be a part of some of the most innovative business and technology efforts in the marketplace today.
We are technology thought leaders for the 21st century.
You can expect to connect technology innovations to strategic requirements of an organization and to the commercial needs of a business, all within the context of a changing digital economy.
Consulting associates enjoy a collaborative work environment, exceptional training, and career development opportunities.
If you thrive on solving complex business challenges with technology, Gartner Consulting is the place for you.
About this role.
This role is responsible for the maintenance, support, and operations of Gartner Consulting software applications.
The Software Support Analyst is responsible for triaging, routing, and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
They will also be accountable for performing daily, weekly, monthly, quarterly, and yearly operational tasks required to support the ongoing functionality of the software applications.
What you’ll do.
A core component of Consulting’s strategic direction is to drive operational effectiveness and scale the business using technology and process.
This is a new role to the organization and will be focused on supporting Consulting’s growing software application footprint.
Provide expert support to end users in the identification and resolution of application related issues Lead all efforts as it pertains to incident resolutions escalation of complex issues and provide advice on tactical and strategic solutions Understand the administration and user side functionality within the supported software applications Troubleshoot errors and application issues via the testing environment Research and recommend software configuration changes Work with IT organization to have application issues fixed, both short term and long term (root cause) Work with the various business departments to understand their needs for the software and any issues they are experiencing Responsible for the creation of software operations and support related documentation Research and develop process improvements as part of continuous improvement Perform routine operational tasks (i.
.
Configuration changes, data entry, produce reports, etc) Perform Data cleansing activities as needed to support high data quality across systems Provide regular and proper communication to users throughout the resolution process What you’ll need.
4 Year University/Undergraduate Degree Preferred 3-5 years supporting software applications.
This position requires strong troubleshooting, analytic and diagnostic skills, along with solid communication skills.
Works under pressure, is able to multi-task and manage competing priorities  Meets or exceeds expectations on process turnaround for assigned tasks, follow ups, and issue resolution to closure CRM and/or Professional Services Automation software knowledge and experience is a strong asset Diligent attention to detail is essential due to the nature work Sound ethics and confidentiality with good customer service skills  Excellent English written and verbal communication skills Successfully develop good relationships with the field and become a trusted support function.
Ability to work in a highly matrixed environment Who you are.
Strong communicator Exceptional attention to detail Big picture thinker Independent, self-starter and thought partner What Gartner Consulting will offer you? A world-class consulting environment A competitive salary Structured bonus based on individual and corporate performance Opportunities for promotion with a clearly defined career development structure Opportunity to participate actively in the development and future of Gartner Consulting A dynamic but relaxed and supportive working environment that encourages personal development #LI-AS12 Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
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