SERVICE MANAGEMENT DELIVERY SPECIALIST-DEPUTY MANAGER-BANGALORE
Descripción de la oferta de empleo
Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone’s contractual commitments Manage customer relationship and also govern all in-life business.
Drive customer satisfaction whilst delivering the best possible service experience across Vodafone Support customers by directing them towards Vodafone’s support model and any associated systems/processes Own and maintain Service Inventories & any customer information used across the business Provide support to the wider service community as and when required to meet customers deadlines Run & Manage Service Reviews with customers Essential 5 + years of experience in a Service Management role (Customer facing role) Understanding of Telecommunications products, services and terminology Should have worked with Senior stakeholders Experience in managing vendors/carrier.
ITIL foundation Fundamentals of transmission devices (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL and Fixed Voice.
SDWAN Architecture (Specific to customers who run services via SD WAN Solution) Desired Telecom Background Experience working in remote/virtual team and environment Basic understanding of LAN WAN technology and Knowledge of carrier level network topologies.
SDWAN Architecture (Specific to customers who run services via SD WAN Solution) Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you Together we can Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 19/05/2024
- 17/08/2024
Resolve problems and issues escalated by delivery staff... use their initiative to drive innovation and identify potential opportunities and risks within the accounts, contributing to the commercial management strategy achievement... join our growing team as a key account manager in the gbs team, you......
Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... demonstrated expertise in the igaming industry, with a strong emphasis on vip player management......
Active participation in management meetings is essential to discuss the status of clients and strategize accordingly... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such......
Main tasks and responsibilities: · manage different spin-off projects, including coordination with operating technologies area · management of technical projects, including coordination with icn2 (barcelona) and ict (castelló) · help to define and execute the strategy for business intelligence · client......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
Are you passionate about outdoor activities and adventure? do you enjoy connecting people with exciting experiences? we have an excellent opportunity for a dynamic and self-motivated individual to join our expanding outdoor activities marketplace as an onboarding and support specialist......
We are looking for a junior technical customer success specialist to join our customer success team... additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered... experience in the customer service field is a plus! other job information......
Buscamos repartidores para desarrollar servicios de delivery para restaurantes... no trabajamos mediante pedidos, asignamos un restaurante a cada repartidor de manera que podrás saber donde y cuando trabajas a lo largo del mes... salario: 10€/hora... se realizará entrevista telefónica, o por videollamada......
The ideal candidate will be responsible for working with the project manager to ensure the participation of cross-functional stakeholders in furthering project goals... responsibilities • work with project manager to develop, drive, and implement project goals • manage communications stakeholders for......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
