SENIOR VALUE ADDED SERVICES MANAGER, EU VAS

DESCRIPTION Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be.
As an Account Manager, you’ll make sure we have the best relationship possible with our partners.
You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.
Key job responsibilities - Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards within Belgium and Netherlands.
- Manage 3rd party companies, resolve pain points, and work with country teams to create development plans for new product or service development, and execute project plans for the launch of new features.
- Support world-wide program teams to implement the local VAS strategy and ensure services are provided in full and in the right quality.
- Manage pilot projects to test new services and roll out negotiated services across the country, continuously improve our service offering.
- Act as the ‘product owner’ for assigned categories, possessing a complete understanding of internal and external variables that impact the product.
This includes owning forecasting, monitoring, driving changes to achieve business objectives.
- Have a thorough understanding of the product category, seasonality and continually monitor customers feedback and vendors developments.
- Be main Point of Contact (POC) in case of escalations and manage vendor relationships on an ongoing basis.
A day in the life You’ll be based at one of our sites.
Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners.
You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role is all about clear communication.
You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.
About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses.
We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do.
Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams.
Our team is people-focused and supportive, particularly as lots of our people work through the night.
We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors.
Every year, we continually raise the bar for customer experience with new, innovative delivery services.
We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
We are open to hiring candidates to work out of one of the following locations.
Barcelona, B, ESP | Madrid, M, ESP BASIC QUALIFICATIONS - A degree - Relevant experience in account management or product management in a fast-paced environment - Relevant experience analyzing data and best practices to assess performance drivers - Relevant experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions PREFERRED QUALIFICATIONS - Relevant experience hiring and developing sales management teams - Relevant experience in logistics, transportation, supply chain or distribution - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - A specialized degree in business management, economics, law, engineering or supply chain and logistics Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.
mazon.
obs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.