SENIOR SALES ADMINISTRATION SPECIALIST
Descripción de la oferta de empleo
This role encompasses not only the management of sales orders but also the complete handling of customer service.
Key aspects of this customer service management include timely and effective communication with customers, addressing and resolving any queries or concerns they may have, ensuring a high level of customer satisfaction, and maintaining strong customer relationships.
This role requires a deep knowledge of foreign trade, customs documentation, and exceptional organizational and communication skills to efficiently handle sales and logistics operations globally.
Responsibilities.
Quote prices and ensure that customer prices and commercial terms are aligned with our databases or what has been previously agreed.
Manage and process sales orders using SAP HANA, ensuring accuracy at every step.
Resolve shipping-related incidents, including refunds, losses, and undelivered merchandise.
Ensure the proper preparation and dispatch of foreign trade documentation necessary for the export of goods from our plant based in different continents to all countries.
Proactively track shipments to ensure their correct departure from the warehouse and timely delivery to customers.
Directly communicate with customers to coordinate the collection of goods under the EXW incoterm and other related inquiries.
Seek creative and efficient solutions to any shipping or logistics incidents.
Requirements.
Proven experience in sales administration, preferably in an international environment.
Advanced mastery of SAP HANA SD and experience in managing foreign trade and customs documentation.
Ability to work remotely, with availability to travel to Madrid for monthly meetings.
Excellent communication skills and ability to work efficiently in a team.
Advanced level of English (C1 or higher).
Detalles de la oferta
- LHH
- 03/05/2024
- 01/08/2024
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