SELLER SUPPORT ASSOCIATE WITH SPANISH LANGUAGE

This position is only available to candidates who hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree , Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%).
ob summary Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors.
To expand the selection of products available to customers Amazon engages with Sellers/Vendors who offer their catalog of products on Amazons’ global eCommerce platforms.
We obsess over providing world class support, technical assistance and account management services to our global partners.
We strive to predict the Sellers`/Vendors’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.
Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.
Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Vendors’/Sellers` Experience.
The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction.
This is done by serving as the first resolution point diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for Sellers/Vendors.
As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies and communicate effective solutions.
This role is a permanent contract position with Amazon.
ummary of ResponsibilitiesDemonstrates effective, clear and professional written and oral communication.
rovides prompt and efficient service to Amazon Vendors and Merchants including the appropriate escalation of Vendors’ issues.
aintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
emonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
ontributes to a positive team environment and proactively aids team members with difficult contacts as needed.
aintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
ctively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
iaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Vendor’s issues and questions.
equirementsMust have a home work area that is free of distractionsMust not be providing dependent care during hours of scheduled workMust have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)Must have a separate means of communication in case of emergency and/or system issues (Example.
personal cell phone or landline)Must be willing to adhere and uphold Amazon’s policy on confidentialityRequired Documents & Working conditions.
alid Certificado de discapacidad (express legal provision to reserve 2%) issued by the Administration in Spain and for motor abilities a work fitting assessment result will be requested.
mazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Gender Identity / Sexual Orientation.
Amazon is committed to a diverse and inclusive workplace.
We believe passionately that employing a diverse workforce is central to our success.
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Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.