RETAIL ASSISTANT MANAGER

Salary u00a (FTE) u00a0 Joining the TUI Retail Team as an Assistant Manager at our Leicester Humberstone Gate shop, youull coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products.
Youull put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
00a0 u00a0 ABOUT THE JOB u00a0 Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things donut go quite right, youull be confident to step in and take ownership Youull monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards Technology is evolving every day, so is TUI.
00a0 By providing you with the best tools, youull build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues Drive your team to exceed company sales and service objectives, in Retail we call it uSmashing your Targetsuu00a0u00a0 u00a0 ABOUT YOU u00a0 A proven passion for leading by example and delivering excellent customer service A confident and fun motivator with the drive to exceed targets and overcome challenges Skilled mentor to support your Line Manager with developing your team and retaining talent Develop a fair and inclusive management style that understands our people are our most valuable asset An organised individual who takes pride in their work and ownership of their development Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times.
00a0 Shift patterns are normally shared 4 weeks in advance u00a0 ABOUT OURu00a0OFFER u00a0 Fantastic holiday benefits including discounts, special offers and the ability to purchase additional uTUI time offuu00a0 Competitive salary with a commission scheme that rewards you for exceeding targets & discretionary bonus Health and Wellbeing support in five key areas u Financial, Health, Social, Community and Career An inclusive environment with a Culture of Care Disability Confident Committed Companyu00a0 Investment in your development, starting with an interactive web based workbooku00a0alongside your store induction Pension scheme andu00a0life assuranceu00a0 u00a0 We love to see your uniqueness shine through and inspire the future of travel.
200bu00a0 If you would like to read more about what Diversity & Inclusion means to us simply visitu00a0 Our DNA u00a0 If you require any further information regarding this opportunity, please email