QUALITY ASSURANCE SPECIALIST (FRENCH BILINGUAL)
Descripción de la oferta de empleo
Named one of the World's Most Innovative Companies by Fast Company in and again in , our mission is simple.
empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.
Why? Refurbished tech helps lower our collective environmental impact.
We have indeed contributed to avoid the production of more than tons of CO2e worldwide since our launch in .
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the role.
The Quality Assurance (QA) team drives value by ensuring business factors impacting customer experience and risk are quantified, shared and resolved, improving our overall customer experience.
The team regularly reviews customer contacts across all support channels focusing on business, compliance, and customer focus areas, ensuring interactions with our customers are in line with expectations and Back Markets Core Values and Beliefs.
This role as a Quality Assurance Specialist plays a crucial part in ensuring the delivery of high-quality customer service and operational efficiency within the French BPO Partner network (Call centers).
You will work closely with management and support teams to drive improvement initiatives and uphold Back Market's Core Values and Beliefs.
Detalles de la oferta
- Back Market
- Sin especificar
- 30/04/2024
- 29/07/2024
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