QUALITY ASSISTANT (TECHNICAL QUERIES ASSISTANCE)

Role Purpose:The Quality Assistant is a crucial member of the Technical Assistance Queries , focusing on the management of technical record queries (TAQ) and the quality assurance of maintenance personnel training and certification.This role demands a meticulous approach to handling detailed technical documentation and ensuring adherence to aviation standards and practices. Key Accountability:- Administrative Area - QueriesReview and distribution of Technical Record Queries (TAQ).Receipt of Customer Technical Record complaints through the designated channel.Correct and amend claims in the AMOS system as per the current Technical Procedures manual with the Client (VTPM).Assign TAQ items to the appropriate Technical Maintenance Assistant (TMA) for rectification or to provide comments and resolve or reject the complaint.Manage the documentation and inventory of corrected TAQs, ensuring their proper filing and storage.- Quality TasksOversee the training and experience documentation of maintenance personnel.Ensure accurate completion of the experience and/or practical training formats in the workplace (AESA).Monitor task completion in AMOS and technical records to facilitate the expansion of certifications for certifying and support personnel.Job Requirements:Education Middle Degree - Administration.Technical Skills: Familiarity with the aviation industry.Proficiency in computer applications.Valid driver’s license.LanguagesFluent in English and Spanish.Soft SkillsStrong organizational capabilities.High attention to detail..Proactive approach.Analytical skills.Strong customer service orientation.The ideal candidate for this position will be highly organized and capable of managing multiple tasks efficiently in a fast-paced environment.Your role is essential in maintaining the integrity and quality of our technical operations and ensuring the professional growth and certification of our maintenance personnel. This position offers the opportunity to work closely with various technical and administrative layers within the aviation sector, providing a challenging yet rewarding career pathway.🎁The Company offers:🎁💲 Competitive Salary:We recognize and value your dedication with a salary that reflects your experience and skills.🛩️ Vueling Flight tickets with confirmed seat (after 6 months in the company).👨‍👩‍👧 Health and Wellness Benefits:Enjoy peace of mind with our private health insurance for you and your family and pension plan.🥘Lunch Discounts:Exclusive discounts for your daily lunch.👨🏼‍🏫 Professional Growth:Develop your career with us through specialized technical courses, including language classes. 😁Special Discounts:Take advantage of exclusive discounts on products through Vueling Discounts - Offers (contigomas.com).🤩 Station with Excellent Infrastructure:Work in an environment equipped with first-class facilities to facilitate your daily tasks.💪🏻Good Work Environment:Be part of a team where collaboration, innovation and respect are key.Send us one copy of CV to ES_HR@nayak.aero , if your profile matches the requirements, we will contact you for an interview.