PRODUCT MANAGER CUSTOMER PORTAL APP– ZINIA (OPENBANK)
Descripción de la oferta de empleo
SpainProduct Manager Customer Portal App– Zinia (Openbank) Join Openbank, the 100% digital bank of the Santander Group, where innovation meets opportunity! With over 2 million customers across Spain, Germany, the Netherlands, Portugal, we're leading the way in digital banking.
From loans and mortgages to a cutting-edge, fully automated investment platform, our products are transforming the industry.
At Openbank, we pride ourselves on simplicity, agility, and security, earning us the title of the most recommended Spanish bank among our customers.
And we're not stopping there! As we expand internationally, with plans to launch in Mexico and the United States, there's never been a more exciting time to join our team.
If you're passionate about digital innovation, eager to make an impact, and ready to be part of a dynamic and forward-thinking company, then we want to hear from you! Join us and be part of our journey to redefine banking for the digital age! Mission and responsibilities.
e are seeking an experienced senior candidate to lead our Zinia App/Customer Portal and Merchant Portal transformation.
In this role, you will be responsible for defining product requirements, creating roadmaps, driving UX decisions, and guiding technical implementation discussions for both the App/Customer Portal and Merchant Portal.
s a Product Manager your main responsibilities will include.
pp/Customer Portal.
efine the product requirements for the global Zinia app and customer portal to execute the new value proposition and drive organic traffic.
upervise the execution of the app/customer portal roadmap deliverables.
erchant Portal.
efine the scope of the Merchant Portal functionalities, CX, tools, and functionalities to enhance the merchant experience.
enchmark the best merchant value propositions to continually improve Zinia merchant services.
o be successful in the role you must haveBachelor’s/master’s degree in Business Administration, Engineering or related fields.
roven experience with high responsibility level in relevant positions to the job.
ustomer/merchant portals experience.
xperience in product management in the global banking/payments/financing industry.
ustomer or Merchant Portals CX/UX experience.
uperior organizational skills balancing multiple projects, deadlines, and requests.
ustomer focused & business oriented.
trong analytical skills and experience using data to drive product decisions.
igh level of English.
ther languages would be a plus (Spanish, German, Italian, French...).
hat do we offer?Joining a dynamic and agile company undergoing international expansion.
orking in start-up mode with the support of the Santander Group.
ompetitive remuneration and attractive benefits package.
ossibility of growth within the company and the Group.
ollaborating on international projects in different countries.
xcellent work environment, social clubs and frequent events (virtual at present).
ould you like to grow with us? Join our team!Openbank is an equal opportunity employer.
All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
f you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your applicationThe personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.
./ Open Digital Services, S.
.
with registered office at Plaza de Santa Bárbara (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.
Detalles de la oferta
- BANCO SANTANDER S.A.
- Sin especificar
- 14/05/2024
- 12/08/2024
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... as a valuable member of the customer success team......
Estimated incorporation date: 15th september this contract is part of the lightnet project funded under the framework of innovadors program with the support of the department of research and universities from the generalitat de catalunya (ref: 2022 innov 00069) how to apply: all applications must be......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Proficiency in using customer relationship management (crm) tools and other relevant software... a customer-centric mindset with a firm commitment to delivering top-tier customer service... stay up-to-date with the latest product developments, game features, and promotions to effectively communicate......
Willingness and ability to attend meetings and field communication outside of normal working hours to accommodate teams or partners based internationally and meet customer deadlines, as needed... join our growing team as a key account manager in the gbs team, you will focus on growing and developing......
The role will report to the spanish cst sales manager and funtionally to head of port operations... the learning journey is offering you local and global business assignments, functional trainings, product know-how related to ports vehicles, as well as professional networking within our international......
The ideal candidate will be responsible for working with the project manager to ensure the participation of cross-functional stakeholders in furthering project goals... responsibilities • work with project manager to develop, drive, and implement project goals • manage communications stakeholders for......
