NEW BALANCE / CUSTOMER SUPPORT AGENT WITH HIGH LEVEL OF DUTCH AND ENGLISH

Our Client
New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 
We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What will you be doing?

Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way 
You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions 
Offering an omnichannel service to our consumers via telephone, email, chat, and social media 
Developing a sound understanding of the products and services offered by our client
Becoming an expert on all things New Balance
Embrace our company values and act as a brand ambassador

Requirements
What skills & experience will you bring to us?

A fluent level of Dutch and English with exceptional grammar and spelling skills
A genuine passion for delivering outstanding customer service 
Ability to deal with sensitive calls with empathy 
Strong administrative skills with a keen eye for detail 
A professional outlook and proactive approach to problem solving

Benefits
What do we offer?

Start date: 15th of May
Contract: Permanent (1-month probation period)
Full time: (39 hours/week)
Working days/Hours: Monday to Friday from 9:00 am to 6:00pm, 10:00 am to 7:00 pm and 11:00 am to 8:00pm
Salary: €19,400.00 gross per year
Incentives: Top performance incentives
Holidays: 24 calendar days per year
Paid bank holidays + 1 extra day in lieu
Hybrid: Working from the office 3 times per month / for training and client meetings / the rest WFH
Training: 1 week fully based in the office from Monday to Friday between 10:00 am to 7:00 pm
Office location: Barcelona (La Sagrera)

Other Benefits:

Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
New Balance online discounts 30% off
Option to sign-up for Discounted Private Health Insurance
Referral Program – Bring a friend and get a referral bonus
Access to LinkedIn specialised training & courses

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare #wearecurious #weachievetogether