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NETWORK CONSULTANT

Descripción de la oferta de empleo

Role Purpose Network Consultant (level2 per E&Y mapping) - Customer facing technical service desk, graduate engineer (BE / BTech) with adequate knowledge of networking (cisco certified preferred).
Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift based working environment Role description To initiate triage and perform pro-active analysis for all service requests.
Support the day to day operations with Change & Fault management by adopting ITIL industry standards.
Responsible for adhering to SLA and ownership on service  requests throughout the life cycle.
Responsible for transferring tickets to L2 engineers and other necessary respective teams for service request implementation.
Responsible for adhering to process framework outlined for profile.
Zero misses on process and escalations To coordinate with Vendors and 3rd Parties on priorities based in situation and impact to customer business Ensure customers are regularly updated about the ongoing service requests..
Individual has to be confident and should be able to handle customer effectively (Individual would need to join customer bridge calls for troubleshooting or during an escalation to keep customer appraised of progress) Individual should effectively multi task and also is responsible for queue management Desired Profile Essential.
CCNA desirable with 1 year NOC experience with technical profile background.
Desired.
Experience in WAN technologies and troubleshooting is an added advantage.
Very Good customer handling skills and Communication should be very good as we deal with Customers across the GLOBE Educational Qualification Essential.
Candidate should have engineering background.
BE/BTECH.
CCNA certification desirable.
CCNA trained Post-Graduation in Advanced Networking preferable Other details Job Location - BANGALORE Work mode- Hybrid  Designation - AM Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
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Detalles de la oferta

Empresa
  • Sin especificar
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 17/05/2024
Fecha de expiración
  • 15/08/2024
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