ITALIAN) ACCOUNT MANAGER - INTERNSHIP

Your Responsibilities For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority.
We’re looking for a dedicated and personable account manager to serve as our main point of contact on the Dutch market.
Your main tasks will be.
Owner of the onboarding of your accounts Maintain accurate client records, keeping track of any updates Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Build and strengthen client relationships to achieve long-term partnerships Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfactionYour ProfileAre a native Italian speaker and is fluent in English (other languages are a plus)Professional experience as Account Manager/Customer Support Service will be highly appreciatedProven track record of meeting or exceeding quotas and receiving positive customer feedbackProficiency with common customer success and customer relationship management software, such as Intercom and HubspotProactive, tech-savvy and having a team spirit as a winning combinationCustomer-driven and highly curious about their needsAbility to multitask and juggle several responsibilities simultaneouslyStrong written and verbal communication skillsGood attention to detail and organisational skillsGood Excel level is a plus