GUEST RELATIONS (TEMPORAL HASTA AGOSTO) – NH COLLECTION MADRID COLÓN
Descripción de la oferta de empleo
the guest is our number 1 priority.
Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude.
- Be visible for the guest at all times and help resolve their doubts.
- Ensure that the specific requests of guests during the reservation process or their stay are handled and guarantee that all of them receive a response.
- Make sure that the specific requirements are correct and coordinate them with the corresponding department.
- Coordinate together with the General Manager the selection of special attentions and supervise their correct distribution.
- Book and manage the requests for both internal and external services (restaurants’ reservations, car rentals, massages, etc.).
- Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences in a proactive way during their stay and in future occasions.
- Be in contact with the guests in order to find out how to assist them even better in their next stays - Be the Ambassador of the Collection Brand.
- Have a thorough knowledge of the facilities and services of the hotel, as well as the team behind (Chef background, etc…).
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check in, check out…..) explaining memorable details and stories behind the scenes.
- Build customer loyalty and advocacy through the enhancement of products and services offered by the hotel (BRILLIANT BASICS and more).
- Be the best host that customers have experienced during a hotel stay.
Requisitos - Fluent in local language - High level of English, written and spoken - Highly desirable high level of a third language - Sales skills and techniques - Highly valued knowledge of protocol - Experience in Guest Relations role in the hospitality or luxury industry - Highly appreciated international experience - Highly appreciated previous experience in Sales areas - Good communication skills (writing and speaking) - Social skills - Innovative, creative, active - Vocation for service - Results orientation, with an ambition to exceed guests´ expectations - Commercial initiative - Team work - Cheerful and informal attitude, at the same time as respectful and professional, representing the identity of NH Hotel Group - Well groomed appearance according to NH Collection Brand Standards Se ofrece NH Hoteles is committed to the principle of equal opportunity and nondiscrimination in the management of their selection processes.
Detalles de la oferta
- Sin especificar
- 11/05/2024
- 09/08/2024
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