FRONT OFFICE MANAGER
Descripción de la oferta de empleo
Description The Front Office Manager is responsible for leading and supervising the daily operations of the front desk department at Hotel Sofia Barcelona, Hyatt.
This role plays a key part in creating exceptional experiences for our guests, ensuring high-quality service, and seamless operational efficiency in the reception area.
ey Responsibilities.
eam Leadership.
upervise and lead a team of receptionists, ensuring a positive and motivating work environment.
rovide ongoing training for staff development and ensure compliance with service standards.
perational Management.
oordinate daily front desk operations, including check-in, check-out, reservation handling, and room assignments.
ollaborate with other departments to ensure efficient communication and a seamless guest experience.
ustomer Service.
nsure exceptional customer service by proactively addressing guest needs and expectations.
esolve problems and complaints effectively, maintaining high standards of customer satisfaction.
eservation Management.
versee reservation management, ensuring accuracy of information and room availability.
ptimize occupancy and revenue through effective room assignment and pricing strategies.
inancial Control.
ollaborate in the preparation and management of the department budget, ensuring efficiency and cost control.
articipate in the implementation of strategies to enhance revenue and profitability in the reception area.
egulations and Compliance.
nsure that all hotel policies and procedures are followed, including safety and quality standards.
tay updated on industry hotel regulations and norms.
ualifications What we will love about youPrevious experience in supervisory roles in the front desk area, preferably in the luxury hotel industry.
trong leadership skills and the ability to motivate and develop teams.
xcellent communication skills and the ability to interact effectively with guests and colleagues.
eep knowledge of hotel management systems and advanced skills in office software.
ustomer-oriented and strong problem-solving skills.
vailability to work flexible hours based on the operational needs of the hotel.
luency in Spanish and English (oral & written)We Welcome You - Get to know usWe are strategically located where the real Barcelona emerges representing the luxury in Barcelona.
We are the place where everything you want is possible.
The perfect combination of exclusivity, sophistication, design and technology.
are Connects Us - do our values speak to you?At Hyatt, we care for people so they can be their best.
Our values guide our behaviors to bring our purpose to life.
Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.
ur offerHyatt offers a variety of benefits such as complimentary hotel nights around the world, discounted Food & Beverage at Hyatt Outlets, ongoing training and development and more!
Detalles de la oferta
- Hyatt Hotels
- Sin especificar
- 26/04/2024
- 25/07/2024
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