FIX CRM SUPPORT SPECIALIST

Short Description We are looking for a Fix CRM Support Specialist to e nsure all customer complaints tickets/calls resolution according to the agreed SLA; manage and guarantee system performance and availability according to target KPIs.
Responsible for fix order management fulfillment and ensure that alarms, incidents, and technical complaints/reconciliations are being followed and addressed as per agreed processes and SLA and also for operation activities of Fix CRM Application and all integration elements.
What you’ll do Monitor production systems and services to ensure SLAs and other quality metrics are being met.
Ensure strict adherence to SLA when dealing with customer tickets/calls Troubleshooting application errors and performance tuning, create proactive /preventive maintenance proposals Work with other technical staff to ensure connectivity and compatibility between systems Work with business support team to resolve customer related  problems Provide technical support and problem resolution for IT applications and operating systems   Assist in testing phase on selected projects.
Who you are Hold a relevant degree on Computer Science, Engineering, or IT At least 2 years of experience handling IT service operations for Telco charging, CRM Solutions etc.
Extensive experience in handling customer complaints, system i ncident and problem management processes.
Good knowledge of Linux, Java, MySQL, Mongo, Postgres.
Experience with Cloud platforms (AWS, GCP, OpenStack etc) Excellent knowledge of English (speaking and writing) is a must! What's in it for you Your journey with us is not just a job; it's a pathway to personal and professional development.
We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride.
We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated.
Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find.
All Necessary Devices.
From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
Health & Life Insurance.
Your well-being matters to us.
We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
Additional Compensation Based on Performance.
We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
Private Pension.
Plan for your future with confidence.
Our private pension scheme helps you build a secure financial foundation for the years ahead.
And More.
Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team.
Your journey to success starts here! Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Together We Can Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.