ECOMMERCE OPERATIONS LEAD

Company Description SQLI Group is a digital agency, with 30 years leading the implementation and management of digital devices for a reinvented user experience.
We are over talents in more than 13 countries and 3 continents.
We are a human touch company & key partner of the largest international companies with global projects.
We #Perceive #Challenge #Deliver #Inspire Job Description We are looking for an eCommerce Operations Leader who will play a crucial role in driving the operational success of the e-commerce business by optimizing the processes, enhancing the customer experience, leveraging technology, analyzing data, leading teams, and ensuring compliance and risk management.
He/She will be responsible for supporting the eCommerce team to deliver the requested digital solutions depending on the business strategy.
What is this all about? Translate the requests into business specs with support of the eCommerce project lead (mainly Salesforce/Demandware).
Be briefed on upcoming promotions, product launches, program updates.
Raise tickets to the Global IT teams through various ticketing systems.
Guide the Global IT teams to develop & implement appropriate solutions in Staging and QA.
Work on preliminary UAT (User Acceptance Test) to ensure proposed solution works as per business needs.
Get final business approval in order to confirm go live.
Support in case on incidence with projects that went live.
Qualifications Who are you? Bachelor's Degree in Business, Marketing, eCommerce or similar topic.
At least 3 years of experience working hands-on in Digital Projects.
Sound  understanding of terms such as "ticketing systems", "QA & testing", and "UAT".
Skills & Behaviours    You are fluent in English (C1/c2 Level) Good Project Management Skills  Experience in Digital Marketing  Familiar with Salesforce, Demandware, Drupal Good understanding of web and mobile technologies Ability to work under stressful situations Good interpersonal & communication skills Ability to work in a multi-cultural environment Language.
Fluent English, French or German is a plus Additional Information What do we offer? Permanent contract.
Competitive salary.
Flexible Remuneration (Meal vouchers, kinder garden, Public Transport/Mobility) Private health insurance (including dental care).
Juno Journey Premium member platform with a lot of on-line learnings (certifications, courses, etc).
Individual yearly training and certification budget.
Onsite/Hybrid policy work.
Work Schedule Monday to Friday.
Intensive working hours on Fridays and all week in July and August.
Full salary coverage for sick leave.
Relocation package.
Data protection notice SQLI Group ensures that applicants' personal data is processed as required by the EU General Data Protection Regulation (GDPR) and the Ley de Protección de Datos of the Spanish Kingdom.
Personal data is processed for the purpose of carrying out the hiring process and joining to our talent community.
You can exercise your rights in terms of General Data Protection and digital guarantees through [email protected] I'm interested I'm interested Privacy Policy