DIRECTOR SOLUTION DELIVERY ONE PSP & SF

About the Role Location.
Barcelona (Hybrid) Novartis is unable to offer relocation support for this role.
please only apply if this location is accessible for you.
236 million.
That is how many lives our products impacted in across approximately 144 countries.
And while we're proud of that, in this world of digital and technological transformation, we must also ask ourselves this.
how can we continue to improve and extend even more people's lives? We have endless future opportunities in Tech Transformation and are well positioned to build products that improve lives.
Be part of a diverse and high caliber team of passionate and curious people who strive to make a difference.
This position is open in Barcelona (Spain).
As Director Solution Delivery One PSP & SF, you will manage and oversee the delivery of OnePSP as well as the delivery of a Portfolio of Salesforce Technology based Digital Customer Engagement initiatives globally.
OnePSP is a global Patient Services Platform that empowers Novartis' Patient Services (NPS) organizations in transforming the way patients and HCPs access Novartis medications.
OnePSP is a multiyear Global initiative applying a state of the art scaled agile product delivery model, effectively supporting brand and country onboarding, and ultimately enabling better adoption and business value realization.
Your responsibilities include, but are not limited to.
• Lead transformational change at scale within and beyond the Customer Engagement Platforms (CEP) team to define, implement and operationalize the CEP strategy going forward.
• Maximize value by identifying, improving, deploying, and communicating new service/product delivery models which enable the organization to grow and mature while maintaining high quality standards in service/product delivery.
• Manage the delivery of large complex IT transformation programs, on time and within budget, with high quality while meeting desired business objectives.
• Drive a portfolio of complex, Global innovation initiatives in the organization in an agile (and Scaled Agile (e.
.
SAFe)) manner.
• Support the definition of the Customer Engagement Platform’s team strategy for the relevant scope, and be accountable for ensuring the strategy is tracked, benchmarked, and updated for your respective area.
• Build a holistic end to end understanding of services and explore and assess dependencies and new opportunities to improve customer experience and drive value.
• Implement and lead change related to new or adjusted Service Models, organizational changes or similar and ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize value.
• Ensuring the E2E oversight and engagement to bring x-functional teams together to deliver outcomes (e.
.
enabling effective PI events).
Communicate and envision service concepts and ideas.
Provide experience and leadership to support decision making, risk management and gaining the necessary stakeholder buy-in.
Diversity & Inclusion / EEO We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements What you’ll bring to the role.
• 12+ years business and IT experience; expert understanding of technology and methodologies as applied in the respective area.
• Cloud solutions knowledge; Salesforce desirable • Proven matrix leadership experience in IT management in an international environment.
• Extensive expertise in General Management and Program/Project Management.
• Recognized both within and outside Novartis for successful and compliant delivery of programs/projects or similar highly complex initiatives.
• Experience in balancing different needs of internal and external Novartis stakeholders and organizations.
• Strong experience in senior stakeholder management.
• Background and experience in the pharmaceutical or other regulated industry desired.