DEPUTY MANAGER_ASSISTANT LEAD_APPLICATION SUPPORT_PUNE

VOIS Intro About _VOIS.
_VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations.
Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation.
We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in , _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
#_VOIS _VOIS Centre Intro About _VOIS India.
In , _VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad.
With more than employees, _VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role   Ready work on production support service having rotational shifts in 24X7 environment.
Should have major work experience in Application Support, Maintenance, Deployment, and monitoring.
Knowledge of Unix and Shell scripting should be proficient to for application administration and housekeeping activities.
Should have supported technically on deployment and Release activities on Production environment.
Must have ownership traits and ensure maximum uptime and availability of Production Environments.
Experience in application Installation/Configurations and troubleshooting.
Preferable experience in Telecom domain.
Scripting capability for monitoring and automations.
Should have Sound knowledge and exposure of Order journeys in Domain's LOB (Line of Business),.
should have good understanding of ITIL execution methodology, incident management, problem management, change management, release management, continuous service improvement.
Should have sound knowledge of SQL, Oracle PL/SQL and Unix/shell.
Should have good communication and interpersonal skills with the ability to work well in both small and large teams.
Requires Coordination with offshore / onshore teams for technical delivery.
Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.
Attend team meeting and Operations communication sessions as required.
Ensuring all incidents and issues for key systems are added to knowledge base.
Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations.
Liaising with support groups and other departments on planned maintenance activities, technical issues and major incidents.
Responsible for working with 1st /2nd level support teams and 3rd parties to resolve operational issues.
Solid analytical & troubleshooting capabilities.
Passionate to contribute to customer satisfaction combined with an attitude to continuously improve the service delivery quality.
Flexible with the ability to maintain effectiveness in a changing environment and new technologies.
Good communication (written and spoken).
Proactive & self-driven.
Good presentation and documentation Skills.
Experience in European work Environment is an added advantage.
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_VOIS Equal Opportunity Employer Commitment India.
_VO IS is proud to be an Equal Employment Opportunity Employer.
We celebrate differences and we welcome and value diverse people and insights.
We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society.
We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.
We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in .
These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment.
We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!   Apply now, and we’ll be in touch! Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.