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CUSTOMER SUPPORT SERVICE WITH DUTCH

Descripción de la oferta de empleo

Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.You will:Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify appropriate problem-resolution procedures using customer-specific information.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.Your qualifications:Proficiency in Dutch and fluent in English.Availability to work in shifts: 7x24 (40 hours per week - 5 days per week).Basic PC Skills.Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.Excellent communications skills.Strong Analytical skills and process understanding.Customer centricity and sense of responsibility.Ability to learn.Why you will love working here:Training and development crafted to your individual goals and needs.Continuous long term career opportunities and professional growth in a global company.Possible future roles:Quality AnalystService Delivery SupporterTeam LeaderLevel 2 agentWhat happens next? Quick conversation with HR (via MS Teams)Interview with a Manager/IT expert/project representativeFeedback (1-5 business days after the interview)* The disability certificate will be highly valued *Learn more about usAt Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.
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Detalles de la oferta

Empresa
  • Atos
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 17/05/2024
Fecha de expiración
  • 15/08/2024
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