CUSTOMER SUPPORT ASSOCIATE | FRENCH-SPEAKER

To solve one of our generation's largest problems, we need the world’s best talent.
Our vision is to enable a sustainable food system.
Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently.
Yet, this is a drop into the ocean.
We just started.
Our goal to connect the global food system is extremely ambitious and complex.
A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it.
We are gathering the best people globally together in order to succeed in our mission.
Are you in? For us, it is always team-first.
Teams in which everyone subordinates their individual success to the team's success will win against teams that don't.
Can you put your ego aside? We are looking for the hungry underdogs that will rather fail than not try.
We look for humility because it makes us learn faster.
And we look for people who understand that hard work is necessary and that shortcuts don’t exist.
We are playing the long game and want to build a truly generational company.
Our mission requires us to be fast.
We believe that urgency is a mindset.
We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.
Fun plays an important role.
We want to succeed and celebrate when we do.
It is important to us that our people form real bonds in and outside of work.
We have no small plans, we are assembling a championship team, with people that take real ownership of our company’s long-term success.
If you feel this is for you, then deep inside you, you might be already one of us.
See what we’ve been up to.
bit.
y/3BX0kYj Our Customer Support team aims at delivering success for our partners i.
.
the buyers and vendors.
Wizards in this role will ensure seamless experience to our users throughout their journey with Choco, be part of our support team and work hand in hand with the rest of our operations teams (Sales, Account Management & Vendor Management).
An important part of this job will also be to ensure that the orders go through smoothly between different stakeholders.
What you’ll do Provide service to our customers with a dedicated support tool, you will be directly in touch with our partners in order to answer their requests as fast as possible Maximize efficiency for onboardings and boost conversion rates with your detail-orientation and focus Contribute to the clean set-up of user accounts all around the world through a ticket backlog with a variety of cases will allow you to and at the same time give you an insight into the interesting world of restaurants’ secret ingredients Be the master brain of our internal tools such as salesforce and admin data entry.
While allowing each function to focus on growth, you will get insights into all aspects of our product and by giving feedback you will ensure that we not only grow externally but at the same time boost efficiency internally With this role, you will be play an important role for our internal product team who are seeking your feedback and suggestions for improvements on our workflows.
What we’re looking for Strong communication internal & external.
You communicate problems, system errors or other queries to your team and customers and you are comfortable on the phone able to adjust your tone to your audience.
Attention to detail.
Meticulous and a strong ability to remain focused.
Structure.
Very organised and able to handle multiple priorities.
French native.
Both written and spoken fluently.
Bonus.
other European language (Dutch, Flemish, Spanish etc.) About Choco Choco was founded in Berlin in and has since expanded to a team of over 400 committed Chocorians working from Choco offices in the US, France, Belgium, Germany, Austria, the UK, and Spain.
Our ordering app is used by over 15K buyers and over 10K suppliers around the globe - processing hundreds of thousands of tons of food every month.
We raised over $280mn from some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.
We are the first unicorn to reduce food waste.
We’re working alongside those who built companies like Google, Facebook, Amazon, Uber, Rocket Internet, and more.
Choco is an equal opportunity employer.
We encourage people from all backgrounds to apply.
We are committed to ensuring that our technology is available and accessible to everyone.
All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.