CUSTOMER SUCCESS SPECIALIST

🚀 Join an exciting position at Private-Radar - Your Gateway to Aviation Innovation!Are you ready to soar to new heights in your career? Private-Radar, a dynamic and rapidly expanding Software as a Service (SaaS) company, invites passionate individuals to join our aviation adventure! We're not just another tech company; we're aviation enthusiasts on a global mission! Our Mission: At Private-Radar, we are pioneering the transformation of flight school management, proudly taking the lead in the industry with our cutting-edge solutions. We provide the most advanced Flight School Management System and Aircraft Tracking System available on the market. Our mission is to globally empower flight training organizations by delivering top-tier software that enhances efficiency and elevates productivity. Explore more about our mission and solutions at www.private-radar.com. About You: Are you a proactive and goal-oriented professional with a passion for cultivating strong client relationships? Private-Radar is currently seeking a highly skilled Customer Success Manager to join our team. If you excel in a dynamic and client-centric environment and have a proven track record of driving customer satisfaction and retention, we want to connect with you!In this role, a deep understanding of customer success principles, coupled with exceptional communication and problem-solving abilities, is crucial. Previous experience in a Customer Success role within the SaaS industry is considered a significant asset. Fluency in English is a prerequisite (we will be evaluating your proficiency).Responsibilities: 50 % of your time:Build and Maintain Relationships: Create and nurture strong relationships with new and current customers, gaining a deep understanding of their needs to ensure satisfaction and success.Customer Visits: Conduct on-site visits to customers, identifying growth opportunities within our platform and strengthening our partnership.Reporting: Manage and generate comprehensive reports on the health and performance of customers' accounts.Onboarding Expertise: Facilitate onboarding processes, welcoming customers, sending necessary documents, and overseeing smooth migrations.Proactive Customer Communication: Regularly reach out to customers to ensure ongoing satisfaction and address any potential concerns or challenges they may be facing.Customer Support: Assist customers with inquiries and provide timely solutions to their questions.Bridge Between Customers and Technical Team: Serve as the interface between customers and the technical side of the company, ensuring a seamless flow of information and addressing technical aspects of the platform.Product Demos: Conduct product demonstrations to showcase the features and capabilities of our offerings.The other 50 % of your time: Client Prospecting: Identify and engage potential clients through targeted outreach and prospecting efforts to hit sales goals.Pre-Sales Relationship Building: Kickstart the sales process by making targeted phone calls to potential clients, engaging them in meaningful conversations to identify opportunities and hit sales goalsDemo Coordination: Collaborate with the sales team to schedule and participate in product demonstrations, showcasing the value proposition to seal the deal.Sales Cycle Support: Assist in the initial stages of the sales cycle, providing insights and support to ensure a smooth transition from prospecting to active sales discussions.Requirements: Education: Bachelor’s degree in business, marketing, or a related field.Experience: Minimum 1 year in customer success or related roles, preferably in SaaS.Skills: Proficient in customer success principles, exceptional communication, problem-solving, client relationship builder and interpersonal skills.Tech Proficiency: Familiarity with CRM tools; proficiency in Microsoft applications.Strategic Thinking: Capable of understanding client needs and formulating strategic solutions.Why Private-Radar? 🌐 Global Impact: With over 50 thousand users across 30+ countries and 100+ clients, Private-Radar is making waves on a global scale.🏆 Industry Leadership: With more than 9 years of expertise, Private-Radar is a trailblazer in providing industry-focused management software. Be part of a company that leads the way in elevating pilot training organizations to new heights.🔧 Innovation Hub: Private-Radar equips users with the best tools to streamline daily operations and automate workflows. From scheduling flights to tracking aircraft maintenance, our solutions simplify complex tasks.Explore Our Stellar Benefits: 🌍 Join an international, diverse, and friendly work team fostering collaboration.🌈 Embrace an organizational culture that deeply respects diversity.☕ Enjoy free coffee, beverages, and fruits for those energizing breaks.🤝 Bond with the team during team-building events and join us on the last Fridays of the month for casual gatherings, where we socialize, have a few drinks, and relax.💪 Boost your well-being with a complimentary gym pass.🚆 We cover your transportation cost!🌟 Revel in per diems to harmonize your life-work balance.🌐 Immerse yourself in a dynamic and innovative work environment, offering the opportunity to learn and grow professionally.Location: Our vibrant offices are currently situated in the heart of San Sebastian de Los Reyes.🌟 Join us on this exciting journey! 🚀 #CareerGrowth #JobOpportunityEmbark on a journey where your contributions are not only valued but rewarded.