CUSTOMER SUCCESS MANAGER, ITALIAN AND SPANISH SPEAKING
Descripción de la oferta de empleo
om Ensure that critical issues are documented and escalated in an expeditious manner for resolution Coordinate account activities with sales teams for assigned accounts within territory Help customers understand our product roadmap and promote migrations as necessary Leverage relationships to aid in the building of reference accounts/contacts Act as customer advocate and liaison to become a Trusted Advisor Qualifications Minimum 5 year-experience in Customer Success for key accounts Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices Excellent English, Italiana and Spanish (Spoken and written) language skills Solid technical understanding of cloud, new stack, and application performance technology Proven expertise working with the executive level in client environments, as well as with procurement and business owners Excellent verbal, written and interpersonal communication skills Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results Ability to develop strong relationships with the user/customer/internal communities Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Additional Information All your information will be kept confidential according to EEO guidelines.
Detalles de la oferta
- Sin especificar
- 18/05/2024
- 16/08/2024
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... your proficiency in building and expanding relationship networks extends both internally and with clients... success measurement is achieved through analyzing funnels,......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Language: english, spanish and any additional european language... willingness and ability to attend meetings and field communication outside of normal working hours to accommodate teams or partners based internationally and meet customer deadlines, as needed... rfps, including consolidating costs and......
Able to communicate clearly and effectively in written and spoken english... best-in-class people engagement activities and programs... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide......
Able to communicate clearly and effectively in written and spoken english... best-in-class people engagement activities and programs... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide......
Requisitos del puestorequirements: fluent in spanish and english, with excellent written and verbal communication skills... collaborative and inclusive work environment that values creativity and innovation... continuous learning and professional development opportunities... collaborate with cross-functional......
Analytics and reporting: monitor engagement and performance metrics to understand content impact, providing insights and recommendations for future strategies... excellent communication skills, both written and visual, with the ability to adapt tone and style to match the brand and audience......
Icn2 comprises 20 research groups, 7 technical development and support units and facilities, and 2 research platforms, covering different areas of nanoscience and nanotechnology... your post will be at icn2 (barcelona) and itc (castelló) with high flexibility of hours and days... main tasks and responsibilities:......
Duties and accountabilities1... 4 analytical and strategic development skills... diligent and eager for great career success is the core-competence for this role... otros datos del puestoeducation and experience requirement1... basic salary, commission, bonus, and equity incentive program......
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
