CUSTOMER SUCCESS MANAGER, ITALIAN AND SPANISH SPEAKING
Descripción de la oferta de empleo
Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.
This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Do you have a customer first mindset ? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience ? Then join our DynatraceOne team Customer Success Team!:) Our vision.
We believe the world needs software to work perfectly.
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel.
The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Job Description Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding Own renewal strategy and subsequent on time renewal of subscription(s) Identify strategic, new business growth opportunities Build Dynatrace brand awareness and loyalty in assigned accounts Defend against competition in assigned accounts Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.
om Ensure that critical issues are documented and escalated in an expeditious manner for resolution Coordinate account activities with sales teams for assigned accounts within territory Help customers understand our product roadmap and promote migrations as necessary Leverage relationships to aid in the building of reference accounts/contacts Act as customer advocate and liaison to become a Trusted Advisor Qualifications Minimum 5 year-experience in Customer Success for key accounts Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices Excellent English, Italiana and Spanish (Spoken and written) language skills Solid technical understanding of cloud, new stack, and application performance technology Proven expertise working with the executive level in client environments, as well as with procurement and business owners Excellent verbal, written and interpersonal communication skills Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results Ability to develop strong relationships with the user/customer/internal communities Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Additional Information All your information will be kept confidential according to EEO guidelines.
I'm interested I'm interested Privacy Policy
Detalles de la oferta
- Dynatrace
- 17/05/2024
- 15/08/2024
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... your proficiency in building and expanding relationship networks extends both internally and with clients... success measurement is achieved through analyzing funnels,......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Language: english, spanish and any additional european language... willingness and ability to attend meetings and field communication outside of normal working hours to accommodate teams or partners based internationally and meet customer deadlines, as needed... rfps, including consolidating costs and......
Able to communicate clearly and effectively in written and spoken english... solution oriented to provide the correct and best outcome for the customer... best-in-class people engagement activities and programs... experience in the customer service industry and ideally in a contact centre environment......
Able to communicate clearly and effectively in written and spoken english... solution oriented to provide the correct and best outcome for the customer... best-in-class people engagement activities and programs... experience in the customer service industry and ideally in a contact centre environment......
Collaborative and inclusive work environment that values creativity and innovation... requisitos del puestorequirements: fluent in spanish and english, with excellent written and verbal communication skills... continuous learning and professional development opportunities... collaborate with cross-functional......
Analytics and reporting: monitor engagement and performance metrics to understand content impact, providing insights and recommendations for future strategies... excellent communication skills, both written and visual, with the ability to adapt tone and style to match the brand and audience......
Icn2 comprises 20 research groups, 7 technical development and support units and facilities, and 2 research platforms, covering different areas of nanoscience and nanotechnology... your post will be at icn2 (barcelona) and itc (castelló) with high flexibility of hours and days... main tasks and responsibilities:......
Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention... proficiency in using customer relationship management (crm) tools and other relevant software... your primary responsibility will be to deliver exceptional customer service......