CUSTOMER SERVICE TEAM LEAD (DUTCH SPEAKER)
Descripción de la oferta de empleo
Your responsibilities and impact as a Customer Service Team Lead will be.
Leading and motivating a team of customer service representatives to achieve performance targets and deliver outstanding service.
Providing guidance, coaching, and mentorship to team members to enhance their skills and professional development.
Overseeing and maintain high standards of customer service by monitoring interactions, ensuring prompt issue resolution, and identifying areas for improvement Collaborating with cross-functional teams to identify and implement process improvements to enhance the overall customer experience Analyzing customer feedback and data to make informed recommendations for service enhancements Facilitating training sessions for new hires and ongoing skill development for existing team members Keeping the team updated on product knowledge, company policies, and industry trends Generate and analyze reports on key performance indicators (KPIs) to assess team performance and identify areas for improvement.
Provide regular updates to management on team achievements, challenges, and goals Skills, qualifications and interests you need to succeed in this role.
Native level of Dutch and very fluent level of English Bachelor's degree in Business, Management, or a related field (or equivalent work experience) Proven experience in a customer service role with at least 2 years in a leadership or supervisory position Excellent communication and interpersonal skills Strong problem-solving abilities and a customer-centric mindset Ability to thrive in a fast-paced environment and adapt to changing priorities Proficient in using customer service software and tools What's in it for you? International work environment Permanent contract Rotative shift schedule Professional development opportunities Is this project not the best fit for you? Feel free to check our other opportunities in the Sales Management field in Spain or send us your CV to be considered for other projects or future opportunities.
Detalles de la oferta
- Sin especificar
- 17/04/2024
- 16/07/2024
Oxigent technologies cuenta con una posición como software lead / scrum master para implantar y optimizar todos los procesos de construcción ágil de software de los diversos proyectos y liderar a los equipos de desarrollo posicionándose como el especialista en agile y scrum funciones: responsable directo......
Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......
' we look forward to welcoming you to our team and helping you achieve your career goals... are you a seasoned sales professional with a passion for real estate? do you thrive in a high-energy, team-oriented environment? if so, we have an exciting opportunity for you! we're seeking a dynamic and motivated......
You must be fluent speaker of at least two of languages as english, french, german... we are looking for one experienced agent to join to our team of international real estate agency located in benijófar (alicante)... please send us your cv and we will arrange the personal interview......
Job overviewwe are seeking a dynamic and creative to join our marketing team... self-starter with the ability to work independently and as part of a team... brand collaboration: work closely with the marketing team to understand and align with brand values, campaign goals, and messaging......
Continuous follow up and team buildings... keep reading it can be just what you're looking for! responsibilities: as a qa automation engineer, you will be involved throughout the lifecycle of the software development team with particular responsibility for the quality assurance of software development......
Continuous follow up and team buildings... work in our multidisciplinary team and stakeholders, helping to understand business requirements, formulate use cases and then translate that into a pragmatic and effective technical solution... what we can offer you: you will join a highly motivated team,......
Negotiate and close deals with customers, ensuring high levels of customer satisfaction... we are currently looking to strengthen our team with an experienced sales marketing officer... you will carry out tasks such as: conduct cold acquisition to expand the customer base... requisitos del puesto bachelor's......
• effective communication skills and the ability to work in a team... • develop our own systems as a part of the internal r&d; team... • work directly with our clients as an active member of an agile project team... • an internal coach to guide you through the onboarding, further training and career......
Continuous follow up and team buildings... create the tech basis for rapid product development by building all its technology in the public cloud... com/es-es/meetup-de-innoit-consulting-en-barcelona/?_locale=es-es we’re waiting for you... use your knowledge of cloud and of continuous delivery environments......