CUSTOMER SERVICE SALES REPRESENTATIVE (GERMAN-SPEAKING)

Description: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects. What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team. Your benefits:Full time 39 hours/week contract: Monday to Friday from 08:30 to 17:30Salary 20 000 euros gross/year and 2000 euros gross/year in bonusGreat office location in ValenciaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized courses What you'll experience with usAs a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quote and follow up with cross selling / up selling and a proactive and service attitudeEnsuring personal knowledge of the Store portfolio and Post sales process´s are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach. We'll be a great match if you:Are bilingual or proficient in German and fluent in EnglishHave minimum of 1 year relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Are customer driven and motivation to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave strong personal interest & curiosity in IT products and applicationsHave Real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave Exceptional customer facing and customer care skillsWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. If this sounds like you, join us! Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.We are an equal-opportunity employerWe are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-002968-1-GERMANY