CUSTOMER SERVICE AGENT (SWEDISH) - BARCELONA
Descripción de la oferta de empleo
Tasks
As a Customer Service Agent, your responsibilities include:
Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
Assisting customers with installations and new settings of their terminals
Troubleshooting reported issues
Maintaining a good customer relationship
Requirements
What we are looking for:
Strong communication/social skills
Positive attitude towards changes
Service-minded and able to handle conflicts in a constructive manner
Team player
Strong listening skills
A solution-oriented approach without losing eye for detail
Ability to solve things independently and take ownership of your work
Motivation to contribute to our customer satisfaction and business success
What you need:
Excellent level of English (written and spoken)
Native level of Swedish (written and spoken)
Tech-savvy: the ability to work with different IT systems and programs
Flexibility with regard to working hours (including evening and weekend shifts)
Customer Service / Tech support experience is a plus, but not a must
Benefits
What’s on offer:
Multicultural, fun and friendly work environment
Internal growth opportunities (amazing opportunities for career progression)
Extensive paid training
Permanent position and competitive salary
Unlimited coffee, fresh fruit during office days
Free online Spanish lessons (outside working hours)
Comprehensive support for mental health and well-being
Great staff parties – a very important part of the team building!
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Detalles de la oferta
- NewCo Communications
- 14/05/2024
- 12/08/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
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