CUSTOMER SERVICE AGENT (DANISH) - BARCELONA
Descripción de la oferta de empleo
Tasks
As a Customer Service Agent, your responsibilities include:
Providing solutions for technical and administrational questions by phone, e-mail and chat (B2B)
Assisting customers with installations and new settings of their terminals
Troubleshooting reported issues
Maintaining a good customer relationship
Requirements
What we are looking for:
Strong communication/social skills
Positive attitude towards changes
Service-minded and able to handle conflicts in a constructive manner
Team player
Strong listening skills
A solution-oriented approach without losing eye for detail
Ability to solve things independently and take ownership of your work
Motivation to contribute to our customer satisfaction and business success
What you need:
Excellent level of English (written and spoken)
Native level of Danish (written and spoken)
Tech-savvy: the ability to work with different IT systems and programs
Flexibility with regard to working hours (including evening and weekend shifts)
Customer Service / Tech support experience is a plus, but not a must
Benefits
What’s on offer:
Competitive salary with paid training
Tax-free benefits including food, transport, insurance & childcare
Free fruit at the office
Free Spanish language classes
Easily accessible office in Barcelona (Poblenou area)
A fun, friendly and people-focused work environment with an open atmosphere
Growth opportunities
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Detalles de la oferta
- NewCo Communications
- 19/04/2024
- 18/07/2024
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