CUSTOMER SERVICE ADVISER

Location.
Homebased Working Salary.
£ basic salary plus OTE quarterly bonus Hours.
Full time - 37.
hours per week – Mon to Fri, (Preferred shift }     Homebased     At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect.
Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are     We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.
We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do     As a Customer Service Adviser, you will give Vodafone’s Critical, Corp & Health customers a single front door into our business where they have purchased IoT UK SIM and Global SIM products.
You will provide world class customer service whilst managing customer incidents to a resolution within our stringent service level agreements.
You will aim to restore service as quickly as possible to minimise any adverse effect on a customer’s operation and identify incidents that need special attention and follow the defined escalation path when required.
Our whole business revolves around providing our customers with outstanding customer service, so when technical issues need to be resolved our IOT Advisers are there to help.
You will be responsible for managing customer enquiries regards their IoT set up, managing customer orders and changes, and delivering excellent customer service.
You will also problem solve and complete relevant administration in the role and escalate technical queries to the relevant business area.
The majority of the role will be webchat-based customer service, however they will be a requirement to manage the mailbox and respond to inbound calls.
Who you are       Customer relationship management experience Customer service experience, ideally within a call centre environment/and or telecommunications environment Excellent communication skills Good analytical skills Proactive approach to workload Ability to mange own workload A relentless approach to resolving issues  Excellent listening skills      Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer     We believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can      Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-vodafone/) for guidance.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.