CUSTOMER INSIGHTS ANALYST - PAGEGROUP, BARCELONA
Descripción de la oferta de empleo
Perfil buscado (Hombre/Mujer)
Driving customer Insights analysis combining internal and external data sources to provide business development opportunities for SCS stakeholders
Assist with requirements gathering design and data visualisation for new global KAM Insights product
Streamlining and automating reporting requirements for SCS clients
Data visualisation to measure PSA Value and updating KAM list for international PSAs
Championing Page Insights products including Customer and Global Insights
UAT for Customer and KAM Insights
Provide assistance with reporting and analytics outside of SCS as part of the overall Sales Insights Team
Customer Insights Analyst PageGroup SSC
Must have
Excellent interpersonal and communication skills
Strong analytical skills proactive in identifying business development opportunities.
Ability to analyse reporting requirements
Understanding of business change principles
Previous experience with data visualization
Ability to manipulate large volumes of data
Strong Excel and PowerPoint skills
Presentation skills
Language Skills English
Mandatory Attitudes and Behaviors
Business and commercially focused
Proactive and solution orientated
Delivery focused
Strong attention to detail
Highly organised and efficient
Pragmatic - able to balance competing pressures and influences
Preferred
Experience with PowerBi reporting
Experience with working in a multi-national business supporting colleagues in multiple time zones
PageGroup SSC
Experience in a very multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona various well-being activity options
Power BI,
Power BI,
Detalles de la oferta
- Page Personnel
- Sin especificar
- 23/04/2024
- 22/07/2024
Solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
Solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
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