CUSTOMER CARE ASSOCIATE - GERMAN SPEAKER

Company Description Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?  Be a part of the global sustainability change in business.
Grow your career.
Work with extraordinary people.
Feel valued for your contribution.
Learn more about our team and culture on  EcoVadis careers page.
If you have questions about the company or open roles you can  chat with an insider.
Job Description Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.
Core Responsibilities Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.
Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.
Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.
Additional responsibilities related to the function may be required Qualifications Qualifications Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience  Fluent in English and German, Italian is a plus.
Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered International exposure in a support role (even if only dealing with international clients over the phone) Good oral and written communication skills Required skill The ideal candidate should demonstrate the following skills and aptitudes.
Excellent customer service skills and quality oriented attitude Knowledge of Salesforce software would be an advantage Ability to work in an international team and be a team player Excellent interpersonal, persuasive communication and sales skills Additional Information Targeted starting date.
ASAP  Permanent contract / full time  Location.
Barcelona - Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.
So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer.
Working organization benefits.
Casual and very friendly work environment Hybrid work organization (from the office or from home) Flexible working hours Home office allowance program IT equipment allowance Working from anywhere policy (3 months per year) Opportunity to work in a truly international atmosphere Compensation benefits.
Base salary + variable compensation plan GRSP and TFSA matching program available Meals and Transportation Vouchers (Cobee card) Wellness and Healthcare benefits.
Health, Wellness, and Dental Benefits Life Insurance, Critical Illness, Accidental death, long-term disability insurance.
100% supported by the company  Free virtual Yoga/Pilates More.
Employee referral bonus policy Paid employee volunteer day Paid moving day (1/year) Access to online learning library Virtual and in-person team building events Co working space with various services + opportunity to work in different locations (Europe and International) Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
Don’t fit all the criteria but still think you’d be a good candidate?  Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.
We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates.
If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
EcoVadis commits to equity, inclusion and reducing bias in our hiring processes.
EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
In your application, we encourage you to remove personal information such as.
photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
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