CUSTOMER ADVANCED CARE SPECIALIST (M/W)
Descripción de la oferta de empleo
Strategic partner of Customer Success Manager (customer account owner), you will work hand to hand to assure customer satisfaction and draw platform empowerment plans which fit with their specific needs.
Responsabilities & main activities.
· Follow a Customer portfolio and closely work with Customer Success Manager(s) (sharing feedback, documentation, meeting preparation, etc..) · Draw and deliver empowerment programs for your customer’s portfolio.
· Onboard new customer.
ensure the handling of the platform and the implementation of the basics.
· Design and lead action plan to drive product awareness, adoption and meet customer goals.
· Set up regular touch points with customers to assure their evolution and adoption.
· Be the direct contact for your customers regarding platform questions or issues (via ticketing) and answer within Splio standard time.
· Participate in client meetings with Customer Success Managers to understand their digital strategy and key business objectives.
· Be the expert on new product features for internal teams and customers.
· Contribute to knowledge library and enablement resources (eLearning, use case library, certification, documentation, etc.).
· Gather and share feedback with internal teams for continuous improvement of our programs & product.
ackground:· A Bachelor’s Degree in Business or Marketing.· 3+ years experience in CRM, Customer Success or Digital Marketing role.· Strong written & verbal communication skills, client-facing experience, and a customer-first attitude· Fluency in French and English.
kills:· A good understanding of campaign analytics and campaign optimization and interest in marketing trends.· Highly structured work approach and the ability to manage multiple activities in parallel· Strong project management and organization.· Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in a dynamic environment.· Empathy and pedagogy.
o stand out from the crowd:· Advanced in Spanish· You worked on Splio platformThe benefits:· Barcelona centric offices.· In rotation, reduced hours on Friday afternoon· Remote policy (minimum 5 days per month in the office)· Meal ticket (50% in charge of the company)· Medical mutual (after trial period)· 12 Splio days per year (1 day off per month)
Detalles de la oferta
- Splio
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 07/03/2023
- 06/07/2024
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we´re curious: you’re autonomous......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we´re curious: you’re autonomous......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Collaborate with cross-functional teams to improve the onboarding process and overall customer experience... proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry... provide exceptional customer support to users of......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
Asistente de atención médica - visa patrocinada - home care - alojamiento pension plan - dorchester uk reach hr es una compañía que se especializa en reclutar profesionales de la salud... al responder a este anuncio, confirma que acepta recibir de reach_hr consulting newsletters y correos electrónicos......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
Confidencial cuenta con una posición como ecommerce specialist para maximizar las ventas y la rentabilidad de un negocio en línea a través de estrategias de marketing, análisis de datos y optimización de la experiencia del usuario... habilidades: data analysis conversion rate optimization content management......
Involve rh 2 cuenta con una posición como customer service para brindar un servicio excepcional al cliente, superando sus expectativas y resolviendo sus necesidades de manera eficiente y amable... brindar asistencia personalizada para resolver problemas y quejas de los clientes de manera eficiente......
