CS QUALITY ASSURANCE ANALYST

Ryanair Labs – Ryanair’s Technology Hub CS Quality Assurance Analyst Ryanair Labs is the technology brand of Ryanair.
Labs is a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for our customers.
The Ryanair platform has over 1 billion visits per year.
By joining Ryanair, you will develop cutting edge tech solutions inside Ryanair, transforming aviation for Pilots, Cabin Crew & Ground Ops, as well as driving the tech experience for our customers on Europe’s largest travel website! Ryanair Labs has more than 550 employees across our offices in Dublin, Madrid, Poland, and Portugal.
Our plan is to continue to grow our IT Labs Team so we are always on the lookout for the best talent.
Apply today for more information.
The Role As a Customer Service Quality Assurance Associate, you will play a crucial role in collaborating with our Trainer and customer service teams to maintain and improve the quality standards of Europe's leading airline.
This is an entry-level position, offering a fantastic opportunity to grow within a dynamic team.
The position will be based at our inner-city office in Madrid.
Your responsibilities will include.
Conducting quality reviews to ensure adherence to established standards.
Participating in calibration sessions with Call Center leadership.
Identifying training needs and collaborating with the training department.
Highlighting areas of improvement through QA reports.
Auditing service results for compliance and consistency.
Providing tracking and reporting of Quality Assurance metrics.
Creating regular reports for management review..
Experience Required.
Fluency in English (both written and spoken).
Additional language skills (French, Spanish, Italian, German) are a plus.
Strong organizational, written, and verbal communication skills.
Detail-oriented with the ability to work independently and as part of a team.
Basic knowledge of Microsoft Office suite.
Energetic and enthusiastic individual with a desire to grow within a company.
Desired Skills/Experience.
No prior experience required – we will provide comprehensive training! Passion for maintaining and improving service quality.
Willingness to learn and adapt in a fast-paced environment.