COMPLAINT COORDINATOR
Descripción de la oferta de empleo
This position is for the MPD and Quality team in Europe.
This position will be required to work with the European Quality team to lead claims management, investigation and loss reporting at the functional level.
Role Responsibilities.
Monitor complaints metrics data, identify trends from data and use that information to recommend/implement efficiency optimization solutions.
Train others in the use of standardized reports, spreadsheets, and databases.
Complaints – Complaints Coordinator.
Review & Assign Customer.
Complaints.
Validate data quality (verification of completeness) of submitted complaints.
Provide Feedback to divisional point of contacts.
Oversee complaints process and check which ones are overdue (opened more than 30 days) and coordinate support needed.
Top 5 Kaizens.
Lead Top 5 regional and cross site Improvement Kaizens.
Generate Standards for the Region (Q factors).
Requirements.
University Degree or Higher education in Business Administration or Economics or Engineering or Finance; Chemical/Mechanical/Industrial/Automation/Banking).
Previous experience in Supply Chain processes, Manufacturing or Quality function.
Ideally previous experience with Cost of Quality, TPM or Loss Reporting into Supply Chain.
Proactive self-starter with the ability to work independently.
Proficiency with ERP software, preferably SAP, EXCEL, ACCESS (a plus), POWER BI.
Work experience in a multinational/multicultural/matrix environment Fluency in written and spoken English.
Spanish is a plus.
Excellent communication & presentation skills.
Ecolab (NYSE.
CL), socio confiable alrededor de tres millones de clientes en diferentes partes del mundo, es líder mundial en sustentabilidad y ofrece soluciones y servicios de agua, higiene y prevención de infecciones, que protegen a las personas y los recursos vitales.
Con un siglo de historia e innovación, Ecolab cuenta con ventas anuales de $15 mil millones y más de asociados.
Ecolab ofrece soluciones integrales basadas en evidencia científica, información basada en datos y un servicio de primer nivel para avanzar en la seguridad alimentaria, mantener los entornos limpios y seguros y optimizar el uso del agua y la energía.
Además de mejorar la eficiencia operativa y la sustentabilidad para los clientes en los mercados de alimentación, atención médica, ciencias biológicas, alojamiento e industria en más de 170 países en el mundo.
Cuando comience a trabajar en Ecolab, se enfrentará con algunos de los desafíos más significativos del mundo y tendrá la oportunidad de aprender y crecer, dar forma a su carrera, crear impacto y ver rápidamente la importancia de su trabajo.
Para obtener más información y novedades de Ecolab, visite www.
colab.
om.
Detalles de la oferta
- (ESP) Ecolab Spain Services SL
- Sin especificar
- 23/04/2024
- 22/07/2024
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