CLIENT SERVICE OFFICER (BARCELONA/MADRID)

Job Description.
Overview [Business/Role Specific Description] The Customer Service Officer is accountable for the day to day support of corporate clients within RTM Corporate Bank and the maintenance of account and products.
This is done in team coordinated manner by leveraging the corporate cash service teams in other countries and supported by state of the art tools designed with the aim to offer an excellent client experience.
You will be accountable for the digitalization of the service and implementation tasks within DB by offering the full range of self service tools to our clients and also by bringing efficiency improvements to our internal processes.
You will be the single point of contact for the clients when it comes to the maintenance of their accounts and users and you will need to act in a coordinated manner with other teams such as KYC, Operations, Legal, etc.
Overall objective is to take care of client satisfaction so that it is easy to do business with DB and service is the reason to stay.
Possibility to lead digitalization projects within the Relationship and Transaction Management area to enhance our processes and services.
What We Offer You.
Joining Deutsche Bank means joining a global team transforming the world of finance.
You’ll work alongside some of the industry’s top minds and build a valuable network that will support you to build the career you want.
We look for talented and committed candidates.
You will also enjoy a constant on-the-job training by dealing with talented people externally (clients) and internally (peers), in a friendly and supportive culture where people are open and approachable.
The Relationship and Transaction Management team is engaged in providing the widest range of Deutsche Bank’s Cash Management and Trade Finance products and services to our most relevant corporate clients ensuring that the bank covers all potential needs.
Your Key Responsibilities.
Reports to the Head of Corporate Cash Service, or respective team lead Perform product set up activities including technical onboarding activities that are part of the cash management structure and coordinate these activities in foreign countries Provide excellent service to our clients and monitor their digitalization Coordinate flow of documentation to and from client, collect and verify the information received from clients and channel it to the relevant teams for E2E execution.
Show ownership of requests received and adhere to the stablished Corp Cash Sercice KPI’s.
Propose process efficiencies and liase with the respective teams to implement process improvements.
Your Skills and Experience.
Knowledge around Cash Management products and experience in customer service.
Knowledge in Trade Finance products and services will be valued.
Strong interpersonal and communication skills, verbally and in written.
Strong client focus Bachelor in Finance, Technology or Engineering will be valued Excellent skills on data mining, AI and process management will be valued Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs, proactive mind-set Ability to take full ownership and responsibility across the organization, accurate, first time right attitude Fluent written and spoken English and Spanish, other languages would be an asset Team work is a must and therefore we seek for abilities to work in a coordinated, respectful manner within a diverse team.
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views.
We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.
We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.
Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance.
We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Deutsche Bank provides commercial and investment banking, retail banking, transaction banking and asset and wealth management products and services to corporations, governments, institutional investors, small and medium-sized businesses, and private individuals.
Deutsche Bank is Germany’s leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific.