• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

CALL CENTER ENGINEER

Descripción de la oferta de empleo

About Miravia :Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow.Requirements: 1. Administrative Expertise:Demonstrate strong experience in administering call center solutions from a major industry player.Ensure the continuous performance and reliability of our call center systems.2. Operational Knowledge:Possess excellent knowledge of call center operations, including both technical and business aspects.Collaborate with various teams to align technical solutions with business objectives.3. IVR and Call Routing:Design and implement advanced IVR flows and call routing strategies to enhance customer experience.Design and implement complex self-service flows with multiple points of integrationKnowledge in AI and conversational bots is a plus (TTS, ASR, NLP etc.)4. VOIP Expertise:Exhibit proficiency in VOIP protocols and manage PBX and/or SBC systems.Troubleshoot and resolve VOIP-related issues efficiently.5.Technical Skills:Maintain a good understanding of Windows and Linux environments.Manage network infrastructure, including LAN and WAN configurations.6.Data Analysis:Utilize SQL to analyze data and create actionable dashboards with high business value.Make data-driven recommendations for call center improvements.7.Development and Integration:Possess experience in coding, scripting, and utilizing REST APIs for system integration.Ability to design automations.8.Problem Solving and Communication:Demonstrate excellent problem-solving, analytical, and communication skills.Effectively communicate technical concepts to support personnel and stakeholders.9.Collaboration and Stakeholder Management:Collaborate with IT and business stakeholders to investigate operational issues and propose effective solutions.Foster effective communication and cooperation at all organizational levels.10.Policy Compliance:Understand and adhere to IT management and quality management policies.Ensure that processes and procedures align with established policies and guidelines.11.Global Adaptability:Work effectively with a global workforce.Adapt to local operating models and cultural nuances.12.Documentation Skills:Create comprehensive Core Infrastructure diagrams and maintain strong documentation practices.Qualifications:Bachelor's degree in a related field or equivalent work experience.Proven track record in call center administration and technical support.Relevant certifications in call center technologies and IT infrastructure are a plus.Please send us your CV in English!
Ver oferta completa

Detalles de la oferta

Empresa
  • Miravia
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 07/04/2024
Fecha de expiración
  • 06/07/2024
Cómo detectar ofertas falsas
CALL 37-2023-1 Satellite Communications Engineer
Centre Tecnològic de Telecomunicacions de Catalunya

Who are we looking for ? the space and resilient communications and systems unit is looking for a satellite communications engineer... the pmt-upc is located 10 minutes' walk from the beach and the city center of castelldefels, also close to childcare centers, public schools and the best international......

CALL 41-2023-1 - Satellite Communications Engineer
Centre Tecnològic de Telecomunicacions de Catalunya

Who are we looking for ? the space and resilient communications and systems unit is looking for a satellite communications engineer... the pmt-upc is located 10 minutes' walk from the beach and the city center of castelldefels, also close to childcare centers, public schools and the best international......

Operador call center (telemarketing)
Comunicaciones fuenlabrada, s.l.

Distribuidor oficial de orange, busca personal para trabajar en su call center situado en tavernes de la valldigna se requiere experiencia en telemarketing y se valorarán conocimientos en telefonia la incorporación sería inmediata, media jornada (probablemente de 10-15 horas) de lunes a viernes requisitos......

Buscamos call center o grupos de trabajo .
Rupalu sl

Somos una empresa consolidada con mas de 12 años de experiencia en el sector requisitos del puesto tener un call center ser un grupo de trabajo minimo 5 personas ser empredendor experiencia en el sector minimo 1 año tlfono: +34 692309225... ofrecemos campañas de telefonia y energia, asi como otros productos......

Operador call center
IP3 Plus

Requisitos del puestolas personas que quieran acceder al puesto de trabajo,deben ser personas dinamicas,responsables,la experiencia se valora pero no es necesaria debido a la formacion constante que ofrece la empresa dependiendo de las necesidades del operador... empresa nacional,abre proceso de preseleccion......

Qa automation engineer
Innoit

Your profile: at least 3y of experience working as a qa automation engineer... are you a qa automation engineer looking for new challenge? we aspire to reach everyone and connect them to top projects... what we can offer you: you will join a highly motivated team, where everyone is developing themselves......

ELECTRICAL ENGINEER FV DESIGNER BIZKAIA
Engineers Sourcing

Electrical fv engineer bizkaiajob description: company dedicated to engineering, assembly and industrial maintenance... job description electrical engineer (solar project designer), for the development of epc projects in the photovoltaic sector... requisitos del puestorequired qualifications electrical......

CAD Engineer with Solidworks
Recruit4Work

Exciting opportunity for a cad engineer in the recycling industry! are you a skilled engineer with a passion for developing machines and promoting sustainability through recycling? if you have experience in cad drawing using solidworks and a deep understanding of conveyors, shredders, mills, and structural......

Call 39-2023-1 Researcher position
Centre Tecnològic de Telecomunicacions de Catalunya

The pmt-upc is located 10 minutes' walk from the beach and the city center of castelldefels, also close to childcare centers, public schools and the best international schools... * cvs and any other information gathered during this process will be handled confidentially who are we? the center tecnològic......

CALL 39-2023-2
Centre Tecnològic de Telecomunicacions de Catalunya

The pmt-upc is located 10 minutes’ walk from the beach and the city center of castelldefels, also close to childcare centers, public schools and the best international schools... * cvs and any other information gathered during this process will be handled confidentiallyotros datos del puestowho are we?......