ASSISTANT DIRECTOR OF STYLE

Job Description For Assistant Director of Style(HOZ) in Santa Eulalia del Rio,Spain.
Job Number Job Category Housekeeping & LaundryLocation W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementABOUT THE PROPERTY The new W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza citys popular high-end entertainment zone.
Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years.
The hotel offers 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, W Lounge, Wetdeck, Beach Club and Rooftop Destination Bar, as well as Away Spa.
ABOUT THE BRAND W Hotels mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
Were here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests passions to life.
If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
OB SUMMARYAssists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry.
Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
ANDIDATE PROFILE Education and Experience• High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
ORE WORK ACTIVITIESAssisting in Managing Housekeeping Operations• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.• Works effectively with the Engineering department on guestroom maintenance needs.• Supervises the property general cleaning schedule.• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.• Inventories stock to ensure adequate supplies.• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.• Supports and supervises an effective inspection program for all guestrooms and public space.• Communicates areas that need attention to staff and follows up to ensure understanding.• Ensures all employees have proper supplies, equipment and uniforms.
anaging Departmental Costs• Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals.• Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
nsuring Exceptional Customer Service• Responds to and handles guest problems and complaints.• Strives to improve service performance.• Empowers employees to provide excellent customer service.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
onducting Human Resources Activities• Participates as needed in the investigation of employee accidents.• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.• Ensures employees understand expectations and parameters.• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.• Observes service behaviors of employees and provides feedback to individuals.• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.• Participates in the employee performance appraisal process, providing feedback as needed.• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.• Participates in employee progressive discipline procedures.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
Were here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests passions to life.
If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.