ADMINISTRATIVE OFFICER (IT) - TEMPORARY

The main functions of this job are:-IT documentation-WW Users Maintenance-Sapsupports-Trainings-CRM Mains-Support in IT AuditsIn detail, this position involves handling with the management and revision of all the documents received through change orders of IT processes validation and procedures.Give support to the worldwide users’ requests, solving their issues and updating their authorizations, or creating and deleting users in SAP and other applications (FIORI, LOTUS, VERSE, ACTIVE DIRECTORY, …).The formal check of the changes done in the system by the development department through SCRs it is also part of our daily work.This department is in charge of the creation and management of all training sessions in IT. Creation and maintenance of the Main accounts for all the company it is centralized in IT Quality Assurance in order to assure there are no duplicates in the main customer database.Assist in audits related to the IT department.Key Accountabilities:•Implementation: Implementation, working with those in charge, of: plans, manuals, procedures, processes’ documentation, records, documentation improvement, new services’ documentation and any other documentation of IT service management. Promote the implementation of the management of IT system in the department•Maintenance and Modification: Management of the library's documentation IT: review documentation workflows, make documentation available, maintenance andmodification of the management system documentation, management and control ofstandard documentation (developed by IT) for the use of the organization in what it considers appropriate (for instance: financial, management audit of the quality…)•Monitoring: Report to the Quality Manager IT WW on the development of the service management system, showing the relevant problems. Monitoring of the documentation of the IT service management system•Review: Changes in the system received in IT QA requirements. At documentary level, response to the requirements of the management system IT QA for the formal completion of the change•Internal Customer Services: Assist staff involved in the development of the system of IT service management in the preparation of relevant documentation. Attend staff IT in the necessary internal requirements of the organization as external policies for the IT service management. Give adequate documentation and support throughout the department to comply with the rules, requirements and policies internal and external relating to the service management. Resolution of user profile incidences and practical explanation of the access to the SAP environment•Users Maintenance: Register – Unregister users at the system, change passwords and unlock entries to the system, add – delete roles, add – delete ABAPS and tables, Active Directory management, etc…•Implement the Requests Processed by Users: Assignation of user’s authorization profiles, add / delete transactions and add / delete authorization objects•Collaboration with other IT Teams: Support to the rest of IT teams•Responsibility for safety: Ensure compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen.Internal Networking/Key relationshipsAll the departments of the company.Skills & Capabilities:•Teamwork and collaboration•Excellent communication skills•Organizational skills•Detail-orientated•Adaptable to change•Integrity and trust•Time management•ConfidentialityMin Knowledge & Experience required for the position:•2 years of work experience as an Administrative, Administrative Officer, Receptionist, Customer Service or Doc Control•2 years of experience with office management tools as Microsoft Office (Excel and Word in particular).•High school diploma; additional qualifications in Quality Assurance are a plusInternational Mobility:Required: NoTravel requirements:0% of time