ACCESS NETWORK 3RD LINE OPS. SNR. EXPERT

What you’ll do Troubleshoot with the Tx Backhaul(PTN&RTN&OSN& Microwave) network problems according to defined SLAs Troubleshoot with the Backhaul(PTN & RTN & OSN & Microwave) network problems according to defined SLAs Investigate and identify the generic problems and deciding severity level of these problems and result of these progress raised Service Request (SR) or WOR to the relevant Vendor or internal departments.
As result of this process, follow-up the status of these SR and WORs Provide support to 2nd Line CM & Performance team, to handle network upgrades and SW corrections.
Transfer know-how to site operation departments to include them in the process.
Meet with the vendors regularly to communicate about the problems Investigate and raise Service Requests to the Vendors regarding to Tx Backhaul(PTN&RTN&OSN& Microwave) NEs related with Hardware and Software generic problems Request the needed improvements and solutions to solve the service requests.
For new technologies and new features, transfer knowhow to operational departments via hands on trainings Prepare high level Tx Backhaul(PTN&RTN&OSN& Microwave) related documentation and procedures for other operational departments in the aim of hints and corrections Support other groups in Tx Backhaul (PTN&RTN&OSN& Microwave) NEs related issues such as FLM & Monitoring, 2nd Line CM & Performance, PS & CS Core Team, Test & Acceptance Teams and Network Optimization Teams to ensure the service assurance.
Provide 7x24 On-call Support for the operation supports Perform acceptance test for the Tx Backhaul(PTN& RTN&OSN& Microwave) NEs to support operations department Meet the other departments to improve the problem resolution process Provide support as consultancy for Tx Backhaul(PTN&RTN&OSN&Microwave) proposal and contractual preparation activities Generate periodical executive reports regarding to status of the Service Requests(SR) to the related departments Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
Ensure that work associated risks are assessed and reduced so far as is reasonably practicable Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library, Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security, Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference, Protect user accounts and associated passwords, and accept accountability for any actions performed via usage of those accounts.
Ensure that VFTR BCM policy /standard,procedures,plans implemented and works carried out in compliance with BS Standard Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS) Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR Who you are Graduate from Electronic or Telecommunications engineering Strong analytical thinking skills and problem-solving abilities, ability to multi-task Experience with vendor of mobile networks equipment provider in the NSP (Network Support Program) team or working in a 2G & 3G Wireless operator as level3 support team.
Ability to use Huawei & NEC specific tools like U, LMT, NEC mw Management system and etc.
Significant Work experience in telecom sector with hands on Tx Backhaul(PTN&RTN&OSN& Microwave) networks, with a good understanding of GSM /BSS /UMTS Basic knowledge of Unix, SQL Have Good knowledge about TCP/IP and MPLS protocols and networking Good Troubleshooting skills.
At least 7 Year Experience of GSM and Transmission systems.
Significant knowledge of Tx Backhaul (PTN&RTN&OSN&Microwave) equipment Features & tools.
Good command of English.
Good reporting and presentation skills Good communication skills.
Ability to adapt to work in multicultural environment Self-motivated and ability to motivate other team members Flexible working hours Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We like to keep them flexible.
• Vflexy.
Flexible Benefits Program • Hybrid working kit • Ergonomic kit allowance • Digital meal voucher • Flexible transportation allowance.
• Employee assistance hotline & counselling • Comprehensive and flexible private health insurance • Discounted price deals for wide range of products & services   Plus, plenty more to enjoy!   #LI-Hybrid   Data Privacy By applying for this job, you accept the Vodafone Privacy Policy.
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