Diseñador gráfico y web

Desarrollo y difusión de marca aplicada a medios digitales y entornos de social media.
Diseño y creación de material y creatividades audiovisuales en formatos digitales.
Coordinación de proyectos de branding en medios sociales.

Diseño y creación de imagen y marca para proyectos digitales.
Especialista en logotipos, cabeceras, banners y edición en Illustator, Photoshop, Wordpress.

- Creation mobile campaign (SMS, E-mail marketing, Display, video and banner advertising)
- Creation Ads campaign (Google, Facebook, Instagram)
- Design, editing and publishing of Web sites and RR.SS. contents
- B2B relationship and company image management
- Portfolio’s management of various advertisers and partners
- Sales reporting, strategy planning

I was providing Apple iOS Technical Support for the Italian market.
Performing Account Management and troubleshooting iOS devices issues. 
Creating opportunities to sell support packages was another task.
Advanced user knowledge of IT environment, good communication and team skills.

• Problem analysis
• Problem-solving 
• technical skills 
• Learning skills
• positioning skills 
•  Empathetically analyse customer issues and correctly position the best solution for them. 
• Guide the customers troubleshoot and solve software and hardware issues.
• Proactively update customers with status and resolution progress
• Escalate cases when necessary

Resolución de incidencias, consultas y dudas de los clientes
Atención técnica, telefónica (soporte de primer nivel)

graphics, sound design for the video, video production, web and video technology.

LAUREA en Alta Formazione Artistica - 110/110